Shubham Anilkumar Shah
Infrastructure & Data Center Operations Engineer
Professional Summary
Infrastructure & Data Center Operations Engineer with 2+ years of experience supporting enterprise hardware, server deployments, and infrastructure operations in SLA-driven environments. Experienced in hardware troubleshooting, rack & stack activities, incident management, and system diagnostics, with hands-on exposure to Windows Server, Active Directory, virtualization, and enterprise infrastructure labs. Strong foundation in data center operations with a focus on system reliability, operational excellence, and continuous learning.
Core Skills
Data Center & Infrastructure Operations
Hardware Troubleshooting & Server Deployment
Rack & Stack, Cabling & Physical Infrastructure
Windows Server & Active Directory Fundamentals
Windows & Linux Administration
VMware Virtualization & High Availability
Remote Management (iDRAC, ILO, IPMI)
DNS, DHCP & TCP/IP Networking
Incident Management, SLA & Ticketing
Documentation & Cross-functional Coordination
Professional Experience
Computer Technician
Feb 2024 — Mar 2026
Captec Americas Inc. • Canada
- Performed hardware diagnostics, system builds, and infrastructure deployment for enterprise server and IPC environments.
- Installed and validated physical infrastructure, including rack & stack, cabling, and server hardware according to deployment procedures.
- Diagnosed hardware, operating system, and basic network connectivity issues using structured troubleshooting methodologies.
- Supported incident response activities by investigating issues, documenting findings, escalating when required, and meeting SLA commitments.
- Utilized remote management tools including iDRAC, ILO, and IPMI for hardware diagnostics, health monitoring, and recovery tasks.
- Coordinated with engineering teams, project teams, and vendors to ensure timely deployment and issue resolution.
Sales Specialist
Oct 2021 — Aug 2024
RONA+ • Canada
- Managed customer sales and order processing using internal systems, ensuring accurate fulfillment and efficient issue resolution.
IT Intern
Dec 2019 — May 2020
Indian Institute of Hardware Technology (IIHT) • India
- Supported Windows and Linux systems, basic networking, user support, and infrastructure troubleshooting while gaining foundational exposure to enterprise IT environments.
Projects & Experience
Business Operations Platform | Teable AI
Mar 2026 — Present
Saffron Enterprise • India
- Designed and implemented a low-code business operations platform to digitize CRM and operational workflows.
- Built relational data models and integrated operational modules for CRM, Sales Orders, Purchase Orders, Inventory, Ledger, and Scheduling.
- Developed dashboards, reporting views, and structured data workflows to improve operational visibility and business process tracking.
- Collaborated with stakeholders to gather requirements, translate business processes into scalable system workflows, and continuously enhance the platform.
Capstone Project (High Availability Lab)
Sep 2022 — Dec 2022
Conestoga College • Canada
- Designed and implemented a high-availability lab environment using VMware, Windows Server, Active Directory, DNS, and SQL Server clustering. Configured redundancy and validated failover scenarios to understand enterprise infrastructure availability concepts.
Point Of Sales for Enterprise (POSE)
Jun 2019 — Nov 2019
Vardhman Textorium • India
- Developed a web-based business management system for inventory, billing, and order processing.
Education
Applied Network Infrastructure & System Administration
Sep 2021 — Dec 2022
Conestoga College • Canada (Distinction)
Specialized coursework with hands-on lab experience in network infrastructure, system administration, virtualization, and high-availability environments.
Bachelor of Computer Applications
Jun 2017 — Apr 2020
The Maharaja Sayajirao University of Baroda • India (Second Class)
Built strong fundamentals in computer systems, networking, databases, and software development.
Technical Exposure & Training
- CCNA Training (Internship-based) — The Maharaja Sayajirao University of Baroda (Dec 2019 – May 2020)
- Experience supporting enterprise infrastructure in SLA-driven operational environments.
- Academic and lab exposure to Windows Server, Active Directory, DNS, DHCP, and VMware.
- Familiar with ITIL-based incident, change, and escalation processes.
- Exposure to enterprise monitoring concepts and hardware health monitoring.
- Foundational knowledge of AWS and Microsoft Azure cloud platforms.